COVID-19 and keeping you safe

Last reviewed April 28, 2023

As community leaders in healthcare, we pride ourselves on treating our patients like family. Throughout the pandemic, we have been committed to continuously revising policies and processes in response to the COVID-19 situation by providing a safe place to receive healthcare despite the hectic pace of change the pandemic brought to all of us.

Thank you for your patience and flexibility so we can continue to provide the healthcare you need–safely.

Outlined below is what you can expect when planning to visit any of our campuses in person (for any appointments including family medicine, rehabilitation services, urgency services or any other service).


If you are experiencing any COVID symptoms or become ill before your appointment, please call 320.679.1313 for further guidance.

Virtual visits are available. Please inquire with the registration staff about availability.

Remember, if you are experiencing a medical emergency, dial 911.

Masks and personal protective equipment (PPE)

When community transmission rates are low, masking for patients, visitors and healthcare staff is optional.

If a patient or visitor is experiencing respiratory symptoms consistent with COVID-19, are currently isolating for COVID-19, have had a higher-risk exposure to COVID-19, and/or any positive tests upon arrival to our facilities, they will need to wear a mask. For the safety of all patients and visitors healthcare staff will wear masks and/or PPE* when caring for a COVID-19 patient or person(s) suspected of having COVID-19.

*Full PPE includes some combination of masks, face shields, goggles, gloves, scrubs, gown, and PAPR (Powered Air Purifying Respirator) hood, all worn to protect staff and patients.

Check-in and registration

Our registration staff will remain behind clear acrylic barriers at check-in. Please respect the space between you and them.


As of August 10, 2022, Welia Health allows visitors to the hospital and outpatient service areas (rehab, clinic, imaging, chemotherapy, infusion, etc.). There are some exceptions to visitors, including:

  • A limit of two visitors when visiting a patient in our Emergency Department
  • Restricted visits to patients staying with us who are COVID-19 positive or under investigation for COVID-19 are allowed only for the following:
    • Sudden decline in medical condition
    • Consultations with the medical team
    • End-of-life situations

Waiting rooms

  • Waiting room chairs and tables are arranged to support physical distancing
  • Separate waiting areas are designated for patients with respiratory symptoms

More COVID-19 resources.