Patient experience

Thank you for choosing Welia Health for your care.

Listening to our patients helps us continue providing high-quality care and a positive experience at every visit.

From time to time, patients may be invited to share feedback following an appointment. Our survey process is designed to be convenient and easy to complete. We truly value your input and appreciate you taking the time to share your experience.

When and how will I be contacted?

If you are selected to participate, you will receive an invitation to complete a patient experience survey from Professional Research Consultants (PRC), a trusted partner of Welia Health. PRC may contact you by phone, email, or text shortly after your visit.

Does my private medical information leave the facility?

Your privacy is important to us. Your medical records remain confidential. PRC receives only the limited information needed to invite you to participate and identify the services you received. No medical details, personal health information, or visit outcomes are shared.

Am I required to participate in the survey?

Participation is always optional. Whether you’d like to suggest an improvement or recognize a staff member who made a difference during your visit, we welcome your feedback. If you prefer not to be contacted, please inform a Welia Health staff member as soon as possible.

Questions?

Email Welia Health’s Quality Officer at QualityOfficer@WeliaHealth.org.

Thank you for helping us continue to improve care for our patients and community.