Welia Health is committed to keeping you safe.
As a community leader in healthcare, we treat our patients like family and during a time like this, we are honored by the trust you have placed in us as your healthcare provider.
When first faced with the COVID-19 pandemic, Welia Health diligently followed the recommendations from the Centers for Disease Control and the Minnesota Department of Health. We postponed nonessential procedures and services to conserve resources to prepare for a possible influx of COVID-19 patients. Months later following extensive planning and implementation of the latest safety measures, we stand ready and confident in the level of care we can provide to the communities in East-Central Minnesota as COVID-19 cases surge throughout the state.
Along with preparing to care for COVID-19 patients, Welia Health has revised its policies and processes. Individuals planning to visit any of our campuses in person (for any appointments including family medicine, rehabilitation services, urgency services or any other service) should allow extra time and arrive 10-15 minutes early. Here’s what you can expect.
- For any scheduled appointments, you can expect a phone call or text reminder message. If you are experiencing any COVID symptoms or become ill before your appointment, please call 320.679.1313 for further guidance.
Remember, if you are experiencing a medical emergency, dial 9-1-1.
- All staff, patients, and caretakers are required to wear masks while in our facilities.
- We encourage you to bring your own mask to wear, but if you do not have a mask, one will be provided for you. If you receive a reusable mask, it is yours to keep with care instructions included.
- Masks should be worn at all times. Only remove your mask if directed by your nurse and provider team.
- How to safely wear and remove your mask.
- Welia Health staff will be wearing proper protective equipment (PPE) while in patient care areas.
- Full PPE may include some combination of masks, face shields, goggles, gloves, scrubs, gown, and PAPR (Powered Air Purifying Respirator) hood. These are worn to protect staff and patients.
Check-in and registration
- At check-in, our registration staff will be seated behind clear acrylic barriers and are appropriately physically distanced. Please respect the space between you and them.
- You will see tape on the floors indicating the physical distancing guidelines we are using to keep you safe.
- We also are actively monitoring clinic capacity to enforce physical distancing.
- If you use our community pharmacies for your prescriptions, be prepared to be screen upon entry. If you prefer call when you arrive and your completed prescription will be delivered to your car.
- Your prescriptions can also be mailed if that is more convenient.
Safety and cleanliness
- Increased cleaning protocols have been implemented. Our staff is assigned to address high-touch and high-traffic areas such as waiting rooms and restrooms on a more frequent basis.
- Welia Health staff are trained to adhere to proper hand hygiene techniques along with the use of PPE during your visit.
- You may notice that throughout our facility there is signage depicting green, yellow, red, and red-striped zones. These areas have been designated to provide PPE guidance to our staff and to reduce person-to-person COVID-19 transmission among patients and staff.
At this time, Welia Health is restricting visitors to the hospital, emergency department, and any out patient service area (rehab, clinic, imaging, chemotherapy, infusion, etc.) Exceptions include any adult/caregiver:
- accompanying a minor child to an appointment
- accompanying a minor child to a well-child visit (1 adult or caregiver per child)
- accompanying a vulnerable adult
- accompanying a patient with cognitive issues or for medical specific reasons.
- accompanying a pregnant woman for a prenatal appointment
- accompanying a pregnant woman in labor
- making a compassionate visit, such as end-of-life or a sudden decline in medical condition/stability, or if there is a consultation with a clinical team.
- All visitors will be screened upon entrance, required to wear a mask, and asked to stay in the patient’s room for the duration of the visit.
- Equipment and waiting room chairs and tables are rearranged to support physical distancing.
- The number of people allowed in common waiting rooms and therapy areas had been limited.
- Posters and announcements are displayed to remind patients to physically distance.
- Separate waiting areas are designated for patients with respiratory symptoms and those without.
- Virtual visits are available. Please inquire with registration staff about availability.
- High-risk patients (immunosuppressed or other conditions) are roomed quickly to help reduce exposure.
- If you arrive for you appointment with respiratory symptoms (in Mora or Pine City only), you will be triaged and quickly roomed to lessen interaction with others.
- Please note: Welia Health Hinckley has been designated as non-respiratory care location. This location is exclusively for patients who do not demonstrate a fever, cough or other respiratory symptoms or has recently tested positive for COVID-19.
- We ask you to wash or sanitize your hands before and after your appointment.
Please know that we recognize your fears, unfamiliarity with new processes, heightened anxiety and stress associated with COVID-19. Thank you for your patience and flexibility so we can continue to provide the healthcare you need, safely.