Keeping You Safe

Welia Health is committed to keeping you safe.

As a community leader in healthcare, we treat our patients like family and during a time like this, we are honored by the trust you have placed in us as your healthcare provider.

When faced with the COVID-19 pandemic, Welia Health followed the recommendations from the Centers for Disease Control and the Minnesota Department of Health, and postponed nonessential procedures and services to conserve resources to prepare for a possible influx of COVID-19 patients. After months of planning and researching new safety measures, we can confidently provide safe healthcare for you, our valued patients and community members.

Along with preparing to care for COVID-19 patients, Welia Health has implemented new policies and processes. If you are coming to our clinics for an in-person visit, for rehabilitation services, urgency services or any other health service appointment, please allow extra time for these processes by arriving a few minutes early. Here’s what you can expect.


  • For any scheduled appointments, you can expect a phone call prior to your visit asking if you are experiencing any symptoms concerning for COVID-19. Separate directions are given to those experiencing symptoms.
  • If you happen to become ill before your appointment, please call 320.679.1313 for further guidance.
  • Patients who confirm symptoms will be redirected to virtual care appointment options and prioritized for rescheduling when they are symptom-free.

Remember, if you are experiencing a medical emergency, dial 9-1-1.


  • All staff, patients, and caretakers are required to wear masks while in our facilities.
  • We encourage you to bring your own mask to wear, but if you do not have a mask, one will be provided for you. These masks are reusable and yours to keep, with care instructions included.
  • Masks should be worn at all times. Only remove your mask if directed by your nurse and provider team.
  • How to safely wear and remove your mask.


  • Welia Health staff will be wearing proper protective equipment (PPE) while in patient care areas.
  • Full PPE may include some combination of masks, face shields, goggles, gloves, scrubs, gown, and PAPR (Powered Air Purifying Respirator) hood. These are worn to protect staff and patients.

Check-in and registration

  • Upon check-in, you will notice our registration staff are now behind clear acrylic barriers and are appropriately socially distanced. Please respect the space between you and them.
  • You will see tape on the floors indicating the physical distancing guidelines we are using to keep you safe.
  • We also are actively monitoring clinic capacity to enforce physical distancing.

Community pharmacy

  • If you use our community pharmacies for your prescriptions, please call when you arrive (Mora: 320.225.3999, Pine City 320.322.5141) and your completed prescription will be delivered to your car.
  • Your prescriptions can also be mailed if that is more convenient.

Safety and cleanliness

  • Increased cleaning protocols have been implemented. We have extra staff available to address high-touch and high-traffic areas such as waiting rooms and restrooms on a more frequent basis.
  • Welia Health staff are trained to adhere to proper hand hygiene techniques along with the use of PPE during your visit.
  • You may notice that throughout our facility there is signage depicting green, yellow, red, and red-striped zones. These areas have been designated to provide PPE guidance to our staff and to reduce person-to-person COVID-19 transmission among patients and staff.


At this time, Welia Health is allowing visitors. Please follow the guidelines outlined below.

  • One visitor, 18 years or older, will be allowed for any adult patient.
  • Two legal guardians/parents will be permitted for each child patient.
  • If the patient you are visiting is experiencing any respiratory type symptoms, they will not be able to to have visitors.
  • Compassionate visit exceptions are made in unique situations, such as end-of-life or a sudden decline in medical condition/stability, or if there is a consultation with a clinical team.
  • Visitors will be screened upon entrance, required to wear a mask, and asked to stay in the patient’s room for the duration of the visit.

Waiting rooms

  • Equipment and waiting room chairs and tables are rearranged to support physical distancing.
  • The number of people allowed in common waiting rooms and therapy areas had been limited.
  • Posters and announcements are displayed to remind patients to physically distance.
  • Separate waiting areas are designated for patients with respiratory symptoms and those without.


  • Virtual visits are available. Please inquire with registration staff about availability.
  • High-risk patients (immunosuppressed or other conditions) are roomed quickly to help reduce exposure.
  • If you arrive for you appointment with respiratory symptoms (in Mora or Pine City only), you will be triaged and quickly roomed to lessen interaction with others.
    • Please note: Welia Health Hinckley is open and has been designated as non-respiratory care location. This location is exclusively for patients who demonstrate no COVID-19 concerning symptoms.
  • We ask you to wash or sanitize your hands before and after your appointment.

Please know that we recognize your fears, unfamiliarity with new processes, heightened anxiety and stress associated with COVID-19.

We want to thank you for your patience and flexibility so we can continue to provide the healthcare you need, safely.